We manage device returns between the US and certain other countries, with support for more countries coming soon.

International returns

Are you in the USA and have employees in Canada, UK, or Mexico? Or are you in Canada, UK, or Mexico, and have employees in the USA? We can manage your device returns.

Simply enter your employee's address as usual. We'll take care of the rest, including the more expensive shipping and the customs paperwork.

What countries are supported?

We support international returns between these countries:

• Canada
• UK
• Mexico
• USA

Note: We also support domestic returns within any of these countries.

What countries are NOT supported?

We do not support returns involving European Union countries (France, Germany, Italy, Spain, etc). In 2024, the European Union started requiring shippers to apply for a special authorization for each shipment being exported. The burden and expense of individually applying for a separate "MRN" for each shipment is cost-prohibitive, so we stopped supporting European Union countries.

Is international shipping more complex?

Yes, international shipping is substantially more complex than domestic shipping, especially for device returns that involve both an outbound shipment and a return shipment. Every shipment that crosses an international border must satisfy the receiving country's customs requirements. For some countries, these requirements can be more burdensome than others. ReReady handles these customs requirements so you don't even need to think about them.

International shipments may be subject to government import duty/tax. (However, shipments to the United States generally are not.) You can estimate using SimplyDuty.

What is the pricing for international shipments?

International shipping is more expensive than domestic shipping, both because shipments are moving further and because they have special customs requirements.

ReReady's rates are competitive in the industry. See our pricing to learn more about how much your return will cost.

Want support for another country?

Do we not yet support a country you need? We're always interested in adding support for more countries, please let us know which country you need.