Add pickup scheduling
For any return, you can instruct us coordinate with your employee to schedule pickup of the return shipment from the employee's home.
What is pickup scheduling?
If you add pickup scheduling on a laptop return, you or your employee will be able to select a date for the carrier to pick up the laptop from their home.
After the empty box is delivered to the employee, ReReady will ask you or your employee to choose a date for the carrier to come pick up the box. The employee can also provide special instructions for the pickup.
Why add pickup scheduling?
Employees are more likely to return laptops when the effort is reduced.
The biggest obstacle to employees returning laptops is usually the need to travel to a carrier location to ship the box. Adding pickup scheduling eliminates that obstacle, so employees are substantially more likely to return their laptops.
Who can request a pickup?
The pickup can be requested by:
- The employee.
- The user who ordered the laptop return, or any additional users under the same company.
- A ReReady support agent.
Requesting a pickup simply requires selecting a future date, and sharing any special pickup instructions that might apply.
Does the employee need to be present for the pickup?
No, the employee does not need to be present for the pickup. However, the box must be accessible to the pickup driver. Also, it must be in a safe place because stolen packages are the responsibility of the employee.
How much does pickup scheduling cost?
Pickup scheduling costs an additional $20 per laptop return.
Carriers charge extra for pickup service, plus ReReady incurs support costs to coordinate with your employee. Our fee for pickup scheduling simply covers these additional costs.
How to add pickup scheduling?
To add pickup scheduling on a case-by-case basis, simply click to add pickup scheduling on the "Pickup scheduling" step of the laptop return ordering process.
To set a preference that will prepopulate your carrier requirement on every laptop return: