Every laptop return comes with 2 prepaid shipping labels: a standard label with your employee's address and a premium label with your company's.

What is the difference between standard and premium carriers?

Standard carriers are also known as postal carriers. They are usually government-operated. They generally provide the most affordable service.

Premium carriers are non-postal carriers. They are privately operated. They generally provide faster and more reliable service:

• DHL Express
• FedEx

If you want us to add another premium carrier, please contact us.

How is a carrier chosen for a shipment?

We automatically choose the most affordable carrier for each particular shipment, with certain constraints:

• We only use your selected premium carrier if you added a carrier requirement.
• For outbound shipments to employees (empty boxes), we only use premium carriers for shipments to Mexico. Otherwise we generally use USPS Priority Mail.
• For return shipments to companies (boxes with laptops), we only use premium carriers.

Want to use a specific premium carrier?

You can require a premium carrier for any laptop return. You select it when you place your order.