Compare Retriever vs ReReady, which is better?

See the price and feature comparison side-by-side. Hint: The winner is pretty clear.

What is Retriever?

Retriever calls itself "remote device returns, made easy". It says: "Need a laptop or monitor back? We'll send your employee an easy-to-pack padded box, a prepaid return label, instructions, and reminders along the way. Just give us their address and your address, and we'll take care of the rest." Retriever launched in 2021.

What is ReReady?

ReReady is similar to Retriever, but is more targeted for business usage. It calls itself, "The best way to get laptops back from remote employees." It offers many features and integrations that no other services offer. ReReady launched in 2023.

Which is better?

ReReady seems to win on every important metric:

Side-by-side comparison

We've compiled data on the the pricing and capabilities of both services:

Pricing

Retriever ReReady
Base price $95 $85
Enterprise prepayment $2,375 None

Basic features

Retriever ReReady
Order online Yes Yes
Dashboard Enterprise only Yes
Premium box Yes Yes
Tracking updates Yes Yes
Employee reminders Yes Yes
Saved payment methods Yes Yes
International CA, US CA, DE, GB, MX, US
Add shipping insurance Yes Yes
Add carrier requirements No Yes
Add signature requirement No Yes
Add pickup scheduling No Yes
Bulk orders Enterprise only Yes
Free carbon offsets No Yes

Enterprise features

Retriever ReReady
Add additional users Yes Yes
Enable text messages to employees No Yes
Customize any messages to employees No Yes
Set an email for receipts No Yes
Set an email for tracking updates No Yes
Add service ticket URLs No Yes
Use HR & IT integrations No Yes
Use REST API Yes Yes

Conclusion

Retriever is a popular laptop return service right now. It has existed slightly longer than ReReady, and has probably completed more laptop returns as a result. However, its seems ReReady beats Retriever both for both basic and enterprise users, based on convenience, cost, and features.

Still not sure about the best laptop return service for you? You can compare all the leading competitors.